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The GQM system allows call center managers to monitor operators’ performance with high precision. The activity information of operators and customers in the call queue is collected by this system and provided to the system manager. This information includes the waiting time, the time before the operator answers, the number and type of calls. Various reports made based on these statistics can help improve the performance of the call center. System reports are provided by day, hour, week and month. In addition, reports can be separated according to call queue, operator or work shift. Service level answered and unanswered are other system reports. The system administrator can troubleshoot the system by preparing a detailed report of unanswered calls. The reports produced based on the work efficiency of the operators can be a suitable basis for organizational reward systems.
The system is very user-friendly. The user can easily search or perform an advanced search on the pages. The system graphs are made dynamically and the manager can customize the reports based on his needs. All tables can be output in PDF and Excel format.
Access levels in this system are defined dynamically. In this way, a separate manager can be defined for each call queue, who can only access the information of that queue.
The GNM network management system aims at monitoring, provisioning and integrated management of a wide network of Guyana VoIP systems and software. In this solution, GNM system as a VoIP network management system monitors and configures various VoIP network components.
| code name | Producer | Title |
|---|---|---|
| GHX | Guyan | Goyan telephone center |
| GSP/GVP/GLP | Guyan | Guyana software and hardware phones |
| GBC | Guyan | Guyan's SBC system |
| SIP Phones | Other manufacturers | SIP hardware phones with SNMP capability |
| SIP Servers | Other manufacturers | SIP servers with SNMP capability |
| Legacy PBXs | Other manufacturers | Digital centers with network or serial management port |
| Title |
|---|
| Provisioning and network mapping |
| Network monitoring |
| Component management and configuration |
| Asset management |
| Review and security checklist |
| Patch and update repository |
GDA debit and account system is a communication solution for providing prepaid and postpaid services.
The GBC system allows you to securely connect different VoIP networks together. You can also connect subscribers or incoming trunks from external networks to your server with high security. GBC automatically detects SIP threats and takes the necessary action.
The product is placed as a Session Border Controller and like a VoIP firewall between the internal and external network and undertakes tasks such as Topology Hiding and SIP attack protection.
It is one of the most important elements of security in communication systems, GBC is responsible for establishing security exclusively in VoIP networks, and due to the failure of firewalls (in VoIP network), Session Border Controller must be used as well as a router between servers in the internal network. (IP-PBX telephone centers) and clients are located in the extra-organizational network (Internet, etc.)
Users connect to the server in the internal network through the Internet and after confirming the GBC server. In this scenario, the SBC is placed at the edge of the network and in front of the Internet and prevents attacks through the Internet.
In this scenario, the SBC is placed between the server and the provider's network and prevents attacks made through the provider's network.
In this case, the SBC is placed between two areas of the network and isolates these areas from each other.
The solution for calculating and issuing Guyan invoices has many advantages for large organizations. With the help of the GHX solution, you can reduce the costs of corporate calls and optimize consumption. This solution automatically collects charging information from multiple centers. With a GBS center, you are able to collect and report the charging information of several PCM/TDM or VoIP centers in an integrated and separate manner. In this solution, administrative and personal expenses are separated by different methods such as pre-code definition or black and white list. In this way, a bill will be issued for each subscriber, including both personal and organizational parts.
The GBS solution identifies high consumption subscribers based on soft and maximum allowed consumption and sends them a voice warning. In case of leaving the software and the maximum allowed interval, the subscriber is warned and after a warning interval, the subscriber’s service level is automatically reduced. The speed of calculations in this system is remarkably high in that ten million charging records are processed in less than 30 seconds. To increase the level of reliability, the system automatically backs up the charging of affiliated centers and the information of the system itself in the external hard disk.
