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Comprehensive Communication Solutions

راهکارهای جامع ارتباطی، ساخته شده در گویان از R&D تا تولید، عرضه و پشتیبانی

Goyan offers a comprehensive range of communication products and solutions, including call centers, Session Border Controller equipment, all kinds of desktop and mobile software phones, communication network management solutions, and server and phone hardware. It is this technology and knowledge that allows us to develop or customize solutions and capabilities according to your needs.

All Goyan solutions are designed and developed within the group and enable us to provide unique added value to customers. The calls are started from Guyana mobile software or Guyana operator panel, go through various Guyana telephone centers and Guyana transit switches and reach their destination. The entire network is managed and monitored in an integrated manner from the Guyana network management system, and the charging records of the entire network are stored in the Guyana billing and charging system. If you need a special feature in any of these steps and processes, we are able to implement the appropriate solution for your organization’s needs in consultation with you.

1

Receive the requirement and plan the problem

2

Expert meetings and consultation

3

Research and development of prototype construction

4

Product production and solutions

5

Testing and support during the deployment process

6

Final presentation of the solution

Guyana’s product licensing is transparent. The capacity of the solution that is purchased is not artificially limited and you can use all the capabilities of the equipment up to the capacity of the hardware. For example, the functions of hot conference, voice box, call queue, etc. are open and unrestricted in Goyan telephone center, while such specialized functions require the purchase of an additional license if they are available in a competing system.

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نیازهای سخت‌افزاری

Hardware requirements

Requires hardware Guyan’s solution Server hardware We have produced ITA-i – Network Appliance – medium capacity to meet the needs of medium capacity hardware. For

دغدغه‌های مدیریتی

Management concerns

Management concerns Guyana’s solution Project cost management With the solution of integration with the existing systems, the costs of the project will be as low

داستان موفقیت

Success Story

Launching an integrated network in the gas company of Khorasan province Client: Khorasan Gas Province Gas Company – Mashhad city Technological challenge Mashhad Gas Company,

GHX call center capabilities

General features Offline and online SMS system video call Audio conference Video conference Call Park call queue Offline and online SMS system Ringing group Enterprise

GQM - Call Center and Queue Management System

The GQM system allows call center managers to monitor operators’ performance with high precision. The activity information of operators and customers in the call queue is collected by this system and provided to the system manager. This information includes the waiting time, the time before the operator answers, the number and type of calls. Various reports made based on these statistics can help improve the performance of the call center. System reports are provided by day, hour, week and month. In addition, reports can be separated according to call queue, operator or work shift. Service level answered and unanswered are other system reports. The system administrator can troubleshoot the system by preparing a detailed report of unanswered calls. The reports produced based on the work efficiency of the operators can be a suitable basis for organizational reward systems.

The system is very user-friendly. The user can easily search or perform an advanced search on the pages. The system graphs are made dynamically and the manager can customize the reports based on his needs. All tables can be output in PDF and Excel format.

Access levels in this system are defined dynamically. In this way, a separate manager can be defined for each call queue, who can only access the information of that queue.

benefits
Capabilities
GNM - Network Management System

The GNM network management system aims at monitoring, provisioning and integrated management of a wide network of Guyana VoIP systems and software. In this solution, GNM system as a VoIP network management system monitors and configures various VoIP network components.

Network components with provisioning, management and monitoring capabilities
code nameProducerTitle
GHXGuyanGoyan telephone center
GSP/GVP/GLPGuyanGuyana software and hardware phones
GBCGuyanGuyan's SBC system
SIP PhonesOther manufacturersSIP hardware phones with SNMP capability
SIP ServersOther manufacturersSIP servers with SNMP capability
Legacy PBXsOther manufacturersDigital centers with network or serial management port
Key features
Title
Provisioning and network mapping
Network monitoring
Component management and configuration
Asset management
Review and security checklist
Patch and update repository
GDA - debit and account system

GDA debit and account system is a communication solution for providing prepaid and postpaid services.

benefits
Capabilities
GBC - Session Border Controller system
GBC

The GBC system allows you to securely connect different VoIP networks together. You can also connect subscribers or incoming trunks from external networks to your server with high security. GBC automatically detects SIP threats and takes the necessary action.

The product is placed as a Session Border Controller and like a VoIP firewall between the internal and external network and undertakes tasks such as Topology Hiding and SIP attack protection.

It is one of the most important elements of security in communication systems, GBC is responsible for establishing security exclusively in VoIP networks, and due to the failure of firewalls (in VoIP network), Session Border Controller must be used as well as a router between servers in the internal network. (IP-PBX telephone centers) and clients are located in the extra-organizational network (Internet, etc.)

Key product features
Implementation scenarios

Securing the connection of remote users:

Users connect to the server in the internal network through the Internet and after confirming the GBC server. In this scenario, the SBC is placed at the edge of the network and in front of the Internet and prevents attacks through the Internet.

Trunk security with SIP Provider:

In this scenario, the SBC is placed between the server and the provider's network and prevents attacks made through the provider's network.

Isolation and security between different parts of the network:

In this case, the SBC is placed between two areas of the network and isolates these areas from each other.

GBC2
GBS - billing and charging system

The solution for calculating and issuing Guyan invoices has many advantages for large organizations. With the help of the GHX solution, you can reduce the costs of corporate calls and optimize consumption. This solution automatically collects charging information from multiple centers. With a GBS center, you are able to collect and report the charging information of several PCM/TDM or VoIP centers in an integrated and separate manner. In this solution, administrative and personal expenses are separated by different methods such as pre-code definition or black and white list. In this way, a bill will be issued for each subscriber, including both personal and organizational parts.

The GBS solution identifies high consumption subscribers based on soft and maximum allowed consumption and sends them a voice warning. In case of leaving the software and the maximum allowed interval, the subscriber is warned and after a warning interval, the subscriber’s service level is automatically reduced. The speed of calculations in this system is remarkably high in that ten million charging records are processed in less than 30 seconds. To increase the level of reliability, the system automatically backs up the charging of affiliated centers and the information of the system itself in the external hard disk.

benefits
Capabilities